Free Australian template
Free shipping and delivery policy template, Australia
What customers can expect after they order.
What this document does
This sets out processing times, where you deliver, costs, and who carries the risk while goods are in transit. It covers domestic and international, click and collect, and failed deliveries. Written for Australian sellers and free to generate.
What’s included
- Order processing times
- Where you deliver
- Delivery timeframes and costs
- International orders, duties and customs, where you ship abroad
- Delays
- Risk and responsibility for goods in transit
- Failed deliveries and wrong addresses
- Click and collect, if you offer it
Questions people ask
- Do I need a shipping policy?
- If you send physical goods, yes. It sets expectations on timing and cost, and makes clear who is responsible if a parcel is late or lost, which heads off most delivery complaints.
- Is it free?
- Yes. Free to generate, email to download, no subscription.
- Does it cover international shipping?
- Yes. Turn on the international option and the policy adds delivery abroad, plus duties, taxes and customs.
- What about click and collect?
- There is a click and collect section you can include if you let customers pick up in person.
- How do I download it?
- Answer a few questions, enter your email, and download the .docx. About 15 minutes.
Get your shipping policy?
Free, no subscription, ready in about 15 minutes.