Free Australian template
Free refund policy template, Australian Consumer Law
A returns policy that sits correctly under the law.
What this document does
This explains consumer guarantees, when a repair, replacement or refund applies, and your change-of-mind rules, without promising away rights your customers cannot lose. It is written to the Australian Consumer Law and free to generate. Enter your email to download.
What’s included
- Why consumer guarantees come first
- The guarantees your customers are owed
- When a repair, replacement or refund applies
- Your change-of-mind rules
- Items that cannot be returned for change of mind
- How to make a claim, and how refunds are paid
Questions people ask
- Can I have a no refunds policy?
- No. Under the Australian Consumer Law you cannot refuse a refund when a consumer guarantee is not met, and a blanket no refunds sign is itself against the law. This policy sets change-of-mind rules while respecting the guarantees.
- Is it free?
- Yes. Free to generate, email to download, no subscription.
- Does it cover change of mind?
- Yes. You are not required to refund change of mind, but many businesses choose to. The policy lets you set those rules clearly and separately from the guarantees.
- Does it work for services and digital products, not just goods?
- Yes. Consumer guarantees apply to services and digital products too, and the policy adjusts to what you sell.
- How do I download it?
- Answer a few questions, enter your email, and download the .docx. About 15 minutes.
Get your refund policy?
Free, no subscription, ready in about 15 minutes.