Free refund policy template, Australian Consumer Law
A returns policy that sits correctly under the law.
Ready in about 15 minutes
What this document does
This explains consumer guarantees, when a repair, replacement or refund applies, and your change-of-mind rules, without promising away rights your customers cannot lose. It is written to the Australian Consumer Law and free to generate. Enter your email to download.
The questions we’ll ask
Your business
What you sell
Change of mind
Returns and claims
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Questions people ask.
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- Can I have a no refunds policy?
- No. Under the Australian Consumer Law you cannot refuse a refund when a consumer guarantee is not met, and a blanket no refunds sign is itself against the law. This policy sets change-of-mind rules while respecting the guarantees.
- Is it free?
- Yes. Free to generate, email to download, no subscription.
- Does it cover change of mind?
- Yes. You are not required to refund change of mind, but many businesses choose to. The policy lets you set those rules clearly and separately from the guarantees.
- Does it work for services and digital products, not just goods?
- Yes. Consumer guarantees apply to services and digital products too, and the policy adjusts to what you sell.
- How do I download it?
- Answer a few questions, enter your email, and download the .docx. About 15 minutes.
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